Agreement for Service By scheduling a service with Maid Awesomely either by phone or through our website, you acknowledge that you have read and agreed to our terms and conditions.

Scheduling & Appointment Modifications All changes to your scheduled cleaning must be handled directly with our customer support team. Cleaning technicians do not have access to our scheduling system and cannot process modifications.

For scheduling changes, please reach out to our support team via email at support@maidawesomely.com or call 980-451-8956.

Do not contact our cleaning team to adjust or cancel appointments.

Cancellation & Rescheduling Policy To ensure we can provide consistent service and maintain a full schedule, we require adequate notice for cancellations. Last-minute changes and no-shows disrupt our operations and are subject to fees.

• Less than 24 hours notice, same-day cancellations, or lockouts: Full service charge
• 24-48 hours notice: $50 per technician scheduled for the service
• More than 48 hours notice: No charge

Appointment Reminders via Email & SMS We will send you an email reminder 72 hours before your appointment and a text reminder 24 hours before. If you need to update your contact information, please notify our office.

Methods for Cancelling or Rescheduling You may cancel or reschedule by calling our office at 980-451-8956 or emailing support@maidawesomely.com. Please refrain from using social media for scheduling requests.

Arrival Window We reserve the right to arrive within a 1-hour window of your scheduled time. For example, if your appointment is set for 11 AM, our technician may arrive between 11:00 AM and 12:00 PM.

Satisfaction Guarantee & Complaints Any issues with the cleaning must be reported within 24 hours of the service. Please contact us via email with detailed information about your complaint, including photos or videos. Refunds are not issued without a manager’s review.

Access to Your Home If no one will be home during your appointment, please notify us in advance with instructions for access. You can reach us by phone or text.

Pet Safety For the safety of our staff and your pets, please secure your animals in a kennel or another safe space. We are not liable for any damage caused by pets.

Exclusions from Service We do not handle:

• Extensive dishwashing
• Biohazard cleaning (mold, bodily fluids)
• Animal waste
• Insect or rodent infestations
• Hoarding situations
• Cleaning delicate items like china cabinets
• Furniture or heavy object moving
• High areas (e.g., chandeliers) beyond a 2-step ladder
• Excessive dust or build-up on blinds

Clutter Please ensure the area is tidy and accessible for cleaning. If clutter is present, you can either remove it or arrange for an organizing service beforehand.

Safety & Confidentiality For safety reasons, please ensure medical supplies like syringes are disposed of properly. Remove any confidential or potentially hazardous items before our technician arrives.

Photographic Documentation We reserve the right to take photos before and after cleaning, provided no identifying details of your home are shown.

Damages In the unlikely event of damage during cleaning, please report it within 24 hours by submitting a damage report via our website. Claims will not be processed after 24 hours.

Non-Solicitation Agreement To protect our business, we have a non-solicitation agreement to prevent customers from hiring our cleaning technicians directly. A $2,500 fee applies for any breach of this agreement.

Pricing & Services Pricing is based on home size, condition, and the type of service. Additional fees may apply for supplies, gas, credit card processing, and taxes. We reserve the right to adjust charges based on the actual condition of the home upon arrival.

Recurring Services Prices for recurring services are valid for one year from the first cleaning. After that, prices may increase due to inflation.

Late Payments & Collections Late payments are subject to a $50 fee. If payment is not received within 360 days, your account may be sent to collections, and any associated fees will be your responsibility.

Lost Items We are not responsible for items lost during cleaning unless reported within one business day. Our liability for lost or damaged items is capped at 10 times the cleaning charge for the item in question.

Damage to Garments While we take great care in handling your items, we are not liable for damage due to pre-existing flaws in the fabric. Our liability for garment damage is limited to 10 times the cleaning charge for the item.